Research Proves that Employees Can be Trained to Become More Resilient

Researched based principles are brought to life with captivating and unforgettable real-life stories from hurricane Katrina and other international disasters. Through engaging keynotes and interactive workshops Dr. Diamond will challenge, entertain and impact your staff as they discover for themselves the tools they need to thrive when times are tough.

To prepare and inspire your staff to face these challenging times, email or call us anytime at 360-620-5000 or 1-888-51-THRIVE.

Ease Your Budget by Improving Employee Resiliency

Written by Dan Diamond, MD

Wednesday, 24 June 2009 07:51

In its 2007 annual survey¹ of top issues confronting hospital CEOs, the American College of Healthcare Executives (ACHE) found that 70 percent of respondents cited financial challenges as one of their top three concerns. This is compared to 72% in 2006 and 67% in 2005. In 2002 ACHE estimated that the cost of replacing a nurse can be between $10,000 to $145,000 depending on the type of job and the level of skill required². Staff turnover can obviously have a tremendous impact on the financial health of a hospital or clinic. Improving employee resiliency has been shown to increase employee job satisfaction and retention.

When it comes to natural disasters, heeding the early warnings can make the difference between life and death. Although hurricane Katrina was indeed a disaster of overwhelming scale, many fewer people died because they packed their bags and got out of town. Contrast that with the recent disaster caused by hurricane Nargis in Myanmar (Burma). The citizens never saw it coming. The death toll was staggering.

Although the media focused on people that had become victims, as the director of the medical triage unit at the New Orleans convention center, I saw something that you may not have seen. I saw a group of people that refused to become victims. They continued to thrive despite loosing all. They continued to make an impact on those around them.

I'm absolutely convinced, after studying the folks in New Orleans, that people can learn to become VictimProof™. There is a storm brewing in healthcare. Let's get ourselves ready. I'm eager to share what we learned in the trenches in order to equip people to become resilient healthcare employees so they "thrive when times get tough". A great example of this is Augie; he has an amazing story.

¹http://www.ache.org/PUBS/research/ceoissues.cfm
²Barney S. Retaining Our Workforce, Regaining Our Potential. Journal of Healthcare Management, 2002;47(5):291-294

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